Member Services Support
SKLD has implemented support requests directly in their applications. Follow the instructions below to submit a support request through the application you are using.
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In the search result list, open the context menu (right-click, or Shift+F10 on the keyboard) and select "Show Details".
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At the bottom of the Document Details, in the right-hand corner, click on "Report Posting Error".
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Report Posting Error window will open. At this window you can click on what you need fixed, posting or image.
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Click "Submit" to submit the error.
Option 1: From Search Results
In a search page (Document Search, Map Search, or Tub Card Search) you can click on "Report a problem with the document" if the search returned a result or "Submit Image Request" if nothing was found to report a document image issue.
Option 2: Via Menu
Go to Menu in the upper right-hand corner of the page and select "Document Request" to report a document image issue.
Authentication Issues
Having trouble logging in to TIMSWeb or SKLDoc?
If you are having issues authenticating to TIMSWeb or SKLDoc, please submit a ticket at our support portal:
Submit a Support Ticket (opens in a new window)