Support

SKLD has implemented support requests directly in their applications. Follow the instructions below to submit a support request through the application you are using.

Authentication Issues

Having trouble logging in to TIMSWeb or SKLDoc?

If you are having issues authenticating to TIMSWeb or SKLDoc, please submit a ticket at our support portal:

Submit a Support Ticket

TIMSWeb

timsweb.skld.com
1

In the search result list, right-click and select "Show Details".

2

At the bottom of the Document Details, in the right-hand corner, click on "Report Posting Error".

3

Report Posting Error window will open. At this window you can click on what you need fixed, posting or image.

4

Click "Submit" to submit the error.

SKLDoc

www.skldoc.com

Option 1: From Search Results

In a search page (Document Search, Map Search, or Tub Card Search) you can click on "Report a problem with the document" if the search returned a result or "Submit Image Request" if nothing was found to report a document image issue.

Option 2: Via Menu

Go to Menu in the upper right-hand corner of the page and select "Document Request" to report a document image issue.